What is your production time?
All custom pieces are made to order and take time to produce. Production time is subject to change with high order volume. Our current production time is listed on our product listings as well as our Checkout page.
For more information, please see our Shipping + Returns page.
NOTE: production time is in addition to shipping time.
Do you make all of your pieces?
Our made-to-order items are each handmade by the owner of Desert Strandz in Gilbert, Arizona. We do have a few partners around the globe that we source some of our materials, components, and products from. All partners, both domestic and international, are paid fair wages and the products are ethically sourced and made.
Each and every piece that leaves our studio is thoroughly quality checked by our team and hand packaged with love!
How will I know when my order ships?
You will receive an email including your tracking number when your order ships. Didn't receive an email? Send us a message at email@example.com so that we can help!
Will I be charged Customs/Duty Fees?
Import taxes, duties and related customs fees may be charged once the package arrives at the destination country. These duties vary from country to country and are charged depending on the marked "value" of the pieces inside the package.
Desert Strandz is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.
Not all packages are subject to the duty/custom fee, so we recommend contacting your local customs for information if you have additional questions.